This Shipping and Delivery Policy outlines how Optimise Club, operated by COGNIFIN LABS PRIVATE LIMITED, handles the delivery of digital and physical products. By making a purchase on our platform, you agree to the terms outlined in this policy.
1. Digital Products
1.1 Gift Cards
Digital gift cards are delivered via email and are also accessible in your account on the Platform. Delivery is typically instant but may take up to 7 working days in case of vendor processing delays.
1.2 Digital Codes
Similar to gift cards, digital codes for subscriptions or services are delivered electronically. They are sent to your registered email and are also visible in your account dashboard.
1.3 Delivery Issues
If you do not receive your digital product within the expected timeframe, please contact our support team at [email protected] with your order details for assistance.
2. Physical Products
2.1 Processing Time
Orders for physical products typically require 1-3 business days for processing before they are shipped.
2.2 Shipping Partners
We utilize reputable courier services for delivering physical products. The specific courier service used may vary based on your location and the nature of the product.
2.3 Delivery Timeframes
Standard delivery within India typically takes 5-10 business days from the date of shipping. For premium merchandise or electronics, delivery may take up to 30 days from the order date.
2.4 Tracking Information
Once your order is shipped, you will receive tracking information via email. You can also track your order through your account dashboard on our platform.
3. Shipping Costs
3.1 Digital Products
There are no shipping or handling fees for digital products such as gift cards or digital codes.
3.2 Physical Products
Shipping costs for physical products are calculated based on the delivery address, product dimensions, and weight. The applicable shipping fee will be displayed during checkout before payment completion.
3.3 Free Shipping
We occasionally offer free shipping promotions or free shipping for orders above a certain value. These offers will be clearly communicated on the product page or during checkout when applicable.
4. Delivery Locations
4.1 Domestic Shipping
We currently ship physical products to all major cities and locations across India. Some remote areas may have extended delivery timeframes or additional shipping costs.
4.2 International Shipping
At this time, we do not offer international shipping for physical products. Digital products can be purchased and used globally, subject to the terms and conditions of the specific gift card or digital service provider.
5. Delivery Issues
5.1 Incorrect or Missing Items
If you receive incorrect items or your package is missing items, please contact our support team within 48 hours of delivery with your order details and a description of the issue.
5.2 Damaged Products
If your product arrives damaged, please take photographs of the damaged product and packaging, and contact our support team within 48 hours of delivery.
5.3 Non-Delivery
If your tracking information indicates delivery but you have not received your package, please contact both the shipping carrier and our support team for investigation.
6. Changes to Delivery Address
Once an order has been processed, it may not be possible to change the delivery address. For any urgent address change requests, please contact our support team immediately after placing your order. We will attempt to accommodate your request if the order has not yet been shipped.
7. Liability
Optimise Club is not liable for delivery delays caused by factors beyond our control, including but not limited to weather conditions, natural disasters, customs processing, or logistics partner delays. We will, however, assist in tracking and resolving delivery issues to the best of our ability.
8. Related Policies
For cancellation and refund rules, please refer to our Refund & Cancellation Policy. For general platform terms, see our Terms of Service.
9. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our support team at:
- Email: [email protected]
- Through the support chat available after logging in to your account (located at the bottom right of the screen)
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