At Optimise Club, we value your feedback and are committed to providing excellent customer service. Below you'll find several ways to get in touch with our team.
Email Support
For general inquiries, support requests, or feedback, please email us at:
[email protected]We typically respond to emails within 24-48 business hours.
Live Chat Support
For immediate assistance, our live chat support is available to logged-in users. You'll find the support button at the bottom right of your screen after logging in.
Monday to Friday: 9:00 AM to 6:00 PM IST
Saturday: 10:00 AM to 4:00 PM IST
Sunday: Closed
Company Information
Company Name: COGNIFIN LABS PRIVATE LIMITED
Office Addresses:
- 503, Mahalaxmi Centre CHS Ltd, opp Bal Bharati School, S V Road, Kandivali West, Mumbai - 400067
- A-104, Aadeshwar Krupa, Shanti Park, Opp. Bank Of India, Mira Road (E), Mumbai - 401107
- HD-322, WeWork Spectrum, Tower, 4th Floor, Mindspace, Malad West, Mumbai - 400064
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Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all email inquiries within 24-48 business hours. For urgent matters, logged-in users can use our live chat support for faster assistance during operational hours.
What information should I include in my support request?
To help us assist you more efficiently, please include your order number (if applicable), account email, a detailed description of your issue or question, and any relevant screenshots or information.
How can I check the status of my existing support query?
If you've already submitted a support request via email, you can follow up by replying to the same email thread. For live chat queries, our support representatives will provide you with updates directly during your chat session.
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